General Terms and Conditions (GTC)

recozy – an offer of Sustainable Manufacturing GmbH

 

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§ 1 Scope and Definitions

These General Terms and Conditions (GTC) apply to all contracts concluded between recozy, an offer of Sustainable Manufacturing GmbH (hereinafter “Seller”), and customers via the online shop at www.recozy.de

For the purposes of these GTC, a customer is both a consumer and an entrepreneur.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.

An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a contract, acts in the exercise of their commercial, independent, or freelance professional activity.

Any deviating terms and conditions of the customer shall not be recognized unless the Seller expressly agrees to their validity.

 

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§ 2 Offers and Product Presentation

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

Product descriptions and images serve as guidance. Due to the additive manufacturing process (3D printing) and varying screen displays, minor deviations in color, surface, or structure may occur. Such deviations do not constitute a defect.

All offers are valid while stocks last. Errors and omissions excepted.

 

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§ 3 Registration in the Dealer Shop (Entrepreneurs Only)

Orders in the dealer shop (B2B) require prior registration. There is no entitlement to registration. The Seller may request suitable proof (e.g. business registration).

Access data must be treated confidentially. The customer is liable for misuse of their access data if they are responsible for such misuse.

The Seller is entitled to revoke access to the dealer shop at any time.

 

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§ 4 Conclusion of Contract

(1) Consumers

By clicking the “Buy” button, the customer submits a binding order for the products contained in the shopping cart. The purchase contract is concluded when the Seller accepts the order by shipping the goods, issuing an express order confirmation, or sending an invoice.

The order confirmation sent by email does not yet constitute acceptance of the contract.

(2) Entrepreneurs

Orders placed by entrepreneurs constitute a binding contractual offer. The contract is concluded upon express order confirmation or delivery of the goods.

The Seller is entitled to reject or adjust orders, particularly after a credit check or in the case of non-standard quantities.

 

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§ 5 Prices, Payment Terms and Shipping Costs

The prices indicated apply at the time of the order.

Prices for consumers are final prices including statutory VAT.
Prices for entrepreneurs are net prices plus statutory VAT.

Payment Terms for Entrepreneurs (B2B)

For initial orders, the invoice amount is due in full before delivery (advance payment).

For repeat orders, unless otherwise agreed:

• 14 days net from invoice date, or

• 7 days with a 2% discount from invoice date.

The Seller reserves the right to adjust payment terms in individual cases or require advance payment again, particularly in the event of late payment or deterioration in creditworthiness.

Shipping Costs for Consumers (D2C)

• Germany:
  

• Free shipping from €39.00 order value

• Below that: €4.95 shipping

• Express production (optional): €15.00

• EU:
  

• Free shipping from €99.00 order value
  

• Below that: €19.00 shipping

• Other countries:

• Flat rate €25.00 or equivalent in local currency
  
  

Shipping Costs for Entrepreneurs (B2B)

• Germany:
  

  • Free shipping from €500.00 net order value

  • Orders under €300.00 net: €30.00 shipping

  • €300.00 to under €500.00 net: €15.00 shipping

• EU & Switzerland:
  

  • Free shipping from €750.00 net order value

  • Orders under €500.00 net: €50.00 shipping

  • €500.00 to under €750.00 net: €25.00 shipping

• Other countries:
  

  • Actual shipping costs passed on or individually quoted

Applicable shipping costs are displayed during the order process.

 

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§ 6 Delivery, Shipping Periods and Retention of Title

Shipping Periods for Consumers

• Standard production: approx. 5–7 working days

• Express production: approx. 2–4 working days (surcharge; see §5)

Shipping Periods for Entrepreneurs

Goods are generally produced to order. Production time depends on order volume and averages 2–3 weeks. After production, goods are handed over to a fulfillment partner and usually transferred to a shipping provider within another week. Final delivery time depends on the shipping provider.

Goods remain the property of the Seller until full payment has been received.

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§ 7 Right of Withdrawal and Returns

(1) Consumers

Consumers have a statutory right of withdrawal of 14 days. Details regarding the right of withdrawal, its consequences, and the model withdrawal form are provided during the order process and available on the website.

The right of withdrawal does not apply to:

• goods that are individually manufactured or clearly tailored to personal needs.

(2) Entrepreneurs

Entrepreneurs do not have a statutory right of withdrawal or cancellation unless expressly agreed otherwise.

 

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§ 8 Warranty, Complaints and Replacement Components

Statutory warranty rights apply.

Replacement components due to transport damage will be provided free of charge for both consumers and entrepreneurs.

For damage caused by the entrepreneur’s own fault (e.g. breakage in store, damage by end customers) and for general repeat orders of components, the costs of replacement parts and shipping will be charged.

Overview of Replacement Components (Excerpt)

 

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Statutory warranty rights apply.

Customers are requested to report obvious transport damage immediately to the carrier and inform the Seller. Failure to report does not affect statutory warranty rights.

 

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§ 9 Liability and Distribution Channels

Liability

The Seller has unlimited liability in cases of intent, fraudulent intent, guarantees, and injury to life, body, or health.

In cases of gross negligence and slightly negligent breach of essential contractual obligations, liability is limited to foreseeable, typical contractual damage.

Liability under the Product Liability Act remains unaffected.

Distribution Channels (Entrepreneurs Only)

Entrepreneurs undertake to offer the delivered goods exclusively through the business premises known at the time of ordering or via their own webshop.

Online marketing of furniture is excluded.

Participation in sales events or trade fairs and listing on additional sales platforms or trading levels (e.g. Amazon, eBay, Otto or comparable platforms) is only permitted with the Seller’s prior written consent.

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The Seller has unlimited liability in cases of intent, fraudulent intent, guarantees, and injury to life, body, or health.

In cases of gross negligence and slightly negligent breach of essential contractual obligations, liability is limited to foreseeable, typical contractual damage.

Liability under the Product Liability Act remains unaffected.

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§ 10 Dispute Resolution

The European Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

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§ 10 Packaging Units (Entrepreneurs Only)

In B2B business, sales are made exclusively in defined packaging units. Orders that do not comply with these packaging units may be adjusted by the Seller.

Packaging units:

• Ornaments & mini vases: 4 pieces

• Vases, room fragrances and organizers: 2 pieces
  

• Lamps: 2 pieces
  

• Furniture: 1 piece

A packaging unit defines the minimum order quantity of an identical item per category.

 

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§ 11 Force Majeure

Force majeure events that significantly hinder or make delivery or performance impossible entitle the Seller to postpone delivery or performance for the duration of the disruption plus a reasonable restart period.

Force majeure includes, in particular but not limited to:

• natural disasters,
  

• fire, explosions,
  

• pandemics or epidemics,
  

• official orders
  

• energy or raw material shortages,
  

• significant supply chain disruptions,
  

• labor disputes, strikes, or lawful lockouts.
  
  

Customers are not entitled to claim damages in such cases.

 

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§ 12 Final Provisions

The law of the Federal Republic of Germany applies.

If the customer is an entrepreneur, the place of jurisdiction and performance is the Seller’s registered office.

If individual provisions of these GTC are or become invalid, the validity of the remaining provisions shall remain unaffected.