General Information about recozy

What does recozy mean?

Production & Products

What are the products made of?
Why does recozy use recycled materials? 
How and where are the products manufactured?
What does made-to-order production mean?
How does the step dimming of my table lamp work?
How do I clean my design object? 
Can I see the products at home?
Are custom-made-to-measure products possible?

Shipping & Delivery

How is delivery made, and how long is the delivery time?
How can I track my delivery?
Is delivery outside of Germany possible?
How can I confirm that my order has been received in the online shop?
What should I do if my order arrives in a different condition?


What payment methods are available?

Sustainability & Design

Sustainable and durable products? Is that possible?
What is the recozy Exchange Program?
What is a digital product passport?
What is circular design?
Does recozy work with external designers and design studios?


Can I change or cancel an order after it has been placed?
I want to give my design object back. What do I need to consider?

Customer Support

How do I redeem my voucher?
I forgot my password. What can I do?
More questions?